FAQ
ok baj FAQ and Detailed Answers
From registering and logging in to depositing via bKash or Nagad, using the Android app, and what you need to know before sitting at a live casino table — this ok baj FAQ page has answers to all your questions in one place. Find your question from the sections below.
SSL Security
Bangla and English Support
Local Mobile Wallets
For Ages 21 and Over
Questions by Category
Account and Login
Account Management
Here are answers to the most common questions from Bangladeshi players about registering, logging in, and securing an account on ok baj. For a detailed login guide, see the ok baj Login page.
First, make sure your username and password are typed correctly — if the Bengali keyboard is on, English characters may come out wrong. Check that Caps Lock is off. If you keep getting errors, clear your browser cache and try again. If the problem continues, contact ok baj's 24/7 live chat support — they will help you quickly.
On the login page, click the "Forgot password?" option. Enter your registered mobile number or email address and an OTP will be sent to you. After verifying the OTP, you can set a new password. A password of at least 8 characters mixing letters and numbers is recommended. If you have trouble with this process, contact ok baj support by email.
No. Under ok baj's rules, each player is allowed only one account. If multiple accounts are created, all of them may be closed and the deposited funds may not be returned. Read the Terms and Conditions page for details.
Generally there is no problem. On the new device, log in through the browser or app using your username and password. In some cases an OTP may be sent to your mobile number as a security step. Once the new device is marked as trusted, you can log in directly from then on. Use the "Remember me" option only on personal devices — not on shared ones.
Use a strong password — include at least one uppercase letter, one number, and one special character. Do not use your ok baj account password on any other site. Log in only through the official ok baj site rather than clicking on suspicious links. Also check the Responsible Gaming page for security tips.
You must be at least 21 years old to take part in casino and betting activities on ok baj. Date of birth is verified during registration. If a player opens an account with a wrong age, the account may be closed upon later verification. ok baj is committed to keeping minors away from gambling.
Deposit Questions
Deposits and Payments
Everything you want to know about depositing on ok baj using bKash, Nagad, Rocket, or Upay. For detailed deposit and withdrawal terms, see the Terms and Conditions.
Log in to your ok baj account, go to the Deposit section, and select Nagad. Enter the amount and make the payment to the Nagad number shown. Submit the form with the payment reference number. If done correctly, the balance will be added within a few minutes. The minimum deposit amount is ৳100.
ok baj currently accepts deposits through four mobile wallets: bKash, Nagad, Rocket, and Upay. Rocket is the mobile wallet of Dutch-Bangla Bank. The minimum deposit for each method is ৳100. You can make payments from anywhere in Bangladesh using just your mobile.
ok baj itself does not charge any fee on deposits. However, your mobile wallet provider (such as bKash or Nagad) may apply charges according to their own transaction policy. Check your wallet's fee policy yourself before making a deposit.
First, wait a little while — sometimes a network delay can take 5–10 minutes. If it still hasn't arrived, take a screenshot of your wallet transaction and send it to ok baj via live chat or email support. Providing the reference number and payment time will help get the issue resolved faster.
The minimum deposit to start any game on ok baj — slots, live casino, or sports betting — is ৳100. This amount is the same for all payment methods. The minimum withdrawal amount is ৳1,000.
Withdrawals from ok baj to bKash and other approved mobile wallets are typically processed within 5 to 30 minutes. It may take slightly longer late at night or during busy periods. The minimum withdrawal amount is ৳1,000. Wagering requirements must be met before withdrawing bonus funds.
Device and Technical Issues
App and Browser
Find solutions here for using ok baj on Android or iOS devices, installing the app, and resolving technical problems. For more information on the app and APK, see the ok baj App page.
When the connection is lost, the ok baj server saves the result of that hand or round. After reconnecting, the game will resume from where it left off, or the latest result will be reflected in your account. It is recommended to use Wi-Fi or 4G to keep your internet connection stable. If you notice any discrepancy in a transaction, contact support.
ok baj is available for both Android (APK) and iOS. These are available through official channels. For detailed information on downloading or installing the app, see the ok baj APK page. It is better not to download APK files from third-party sites — there is a security risk.
Yes. Open ok baj in Chrome or Safari, then select "Add to Home Screen" from the browser menu. After that, you can access ok baj directly from the home screen shortcut — much like an app. This works on both Android and iOS.
Yes, the ok baj site is fully optimised for mobile browsers. The site works well on any modern browser — Chrome, Firefox, or Samsung Internet. Slots, live casino, and sports betting all deliver the same quality experience on mobile. Keep your browser updated for best performance.
ok baj can be used on any smartphone, tablet, or desktop computer. It works on Android or iOS smartphones, and on Windows or macOS computers. All you need is a modern browser and a stable internet connection. Some games may not run correctly on older Android (below 5.0) or iOS (below 12) devices.
Live Casino
Live Dealer Games
ok baj's live casino section offers games from Evolution, Pragmatic Play Live, and several other top studios. To learn more about the casino, see the ok baj Casino page.
Yes. ok baj's live casino games work fully on mobile. Games from Evolution and Pragmatic Play Live are built in HTML5, so you can watch the dealer's live stream and use all betting options in your smartphone browser or app. Use a 4G or Wi-Fi connection for good streaming quality.
Live roulette has a wheel with numbers from 0 to 36. You can place bets on a specific number, a group of numbers, red/black, or odd/even. The dealer spins the wheel and releases the ball, and the prize is determined by where the ball lands. At ok baj's live roulette tables, you can set your bet amount according to your preference.
Yes, live dealer games are completely real. A real dealer runs the game in front of a camera at a professional studio or casino, and it is streamed live to your screen. You can watch card dealing, dice throwing, or roulette wheel spinning in real time. ok baj offers live games from trusted studios such as Evolution and Pragmatic Play Live.
Yes. Both Teen Patti and Andar Bahar are available in ok baj's live casino. Teen Patti is a popular three-card game from South Asia where the player with the best hand wins. In Andar Bahar, you guess which side of the table a matching card will appear on first. Both games have simple rules and are very familiar to Bangladeshi players.
ok baj's live casino tables offer a range of betting options — from regular low-bet tables to high-bet VIP tables. When you enter a table, its betting limits are clearly displayed. New players can start with a low-limit table.
How much live casino games contribute toward meeting the wagering requirements for ok baj's welcome bonus and other promotions depends on the specific game. The detailed rules for using a bonus are written in the terms of each offer. To be sure, check ok baj's Terms and Conditions or speak with the support team.
Still have questions? Talk to us directly
If you didn't find the answer above, ok baj's support team is always ready. Help is available in both Bangla and English.
Live Chat Support
Click the chat icon on the right side of the ok baj site. A support agent is available 24 hours a day, 7 days a week to listen to your issue and resolve it quickly.
Email Support
For detailed issues, write to ok baj's support email: [email protected] — you can write in either Bangla or English.