ok baj Privacy Policy

Introduction and Scope of Application

ok baj is an online gaming and betting platform operated for players in Bangladesh. This privacy policy ("Policy") describes how ok baj collects, stores, processes and, where necessary, shares your personal information with third parties.

This policy applies to the ok baj website, mobile application and all digital services operated under it. By using the platform, you are considered to have agreed to the terms of this policy. You are advised to read this policy carefully before registering an account on the platform.

ok baj provides services only to individuals aged 21 or older. Information from minors is not knowingly collected — if any such information comes to our attention, it will be deleted immediately.

What Information Is Collected

ok baj collects different types of information for different purposes. The information collected falls into two main categories: information you provide directly, and information generated automatically while you use the platform.

2.1 Information You Provide Directly

Information you give us when registering an account or using the platform includes:

• Full name and date of birth
• Mobile number and email address
• Password and security question answers
• Mobile banking details for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
• National ID card or passport details for identity verification
• Content of communications with customer support via live chat or email

2.2 Information Collected Automatically

When you access and use the platform, the following information is logged automatically:

• IP address and device identifiers
• Browser type, operating system and device model
• Login time, session length and list of pages visited
• Bets, game results and transaction history
• Information collected through cookies and similar tracking technologies

Purpose of Using Your Information

ok baj uses your information only for specific and legitimate purposes. The main purposes are:

• Account management: Completing the registration process, verifying logins and keeping the account secure.
• Transaction processing: Completing deposit and withdrawal requests quickly and securely.
• Identity verification: Confirming user identity to prevent fraud and ensure financial security.
• Customer support: Helping you resolve issues via 24/7 live chat and email.
• Platform improvement: Reviewing the user experience to raise service quality.
• Bonuses and promotions: Providing applicable offers based on your account activity.
• Security monitoring: Detecting and preventing suspicious transactions or account activity.

ok baj never sells your information to third parties or shares it without permission for marketing purposes.

Sharing Information with Third Parties

In certain situations, ok baj may share a limited amount of information with trusted third parties. This is done only where it is strictly necessary for operating the service:

4.1 Payment Processors

The necessary transaction information is shared with bKash, Nagad, Rocket and Upay to complete deposits and withdrawals. These organisations are governed by their own privacy policies.

4.2 Technology Service Providers

The minimum necessary information may be shared with technology partners for operating game software, security verification and data analysis.

4.3 Legal Obligations

ok baj may be required to disclose information under a lawful order from a court or relevant authority. In such cases, only the information legally required will be provided.

To learn more about us, read ok baj's about and values page, which contains detailed information about the platform's goals and operations.

Cookies and Tracking Technology

ok baj uses cookies to keep the website and app functioning properly and to improve the user experience. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are necessary for maintaining login sessions, security verification and the core functionality of the platform. Disabling them will prevent the platform from working properly.

5.2 Analytics Cookies

These cookies collect information to help us understand how users use the platform. The information collected is analysed in aggregate form and is not used to identify any individual.

5.3 Cookie Controls

You can block or delete cookies from your browser settings. However, disabling essential cookies may disrupt account login and transaction functions.

Data Security Measures

ok baj follows industry-standard technologies and processes to protect your personal and financial information. The main layers of security are:

• SSL encryption: All data exchanged between the platform and your device is encrypted using SSL technology.
• Two-factor verification: OTP-based verification is active to prevent unauthorised access to your account.
• Restricted access: Only authorised staff may access user information for specific, necessary purposes.
• Regular security audits: Regular audits are conducted to identify vulnerabilities in the system.
• Data segregation: Sensitive financial information is stored separately from other data.

Even so, no data transfer over the internet is ever completely risk-free. You are also advised to keep your account password confidential and to avoid logging in on unfamiliar devices.

Data Retention Period

ok baj retains your information only for as long as it is needed or a legal obligation exists.

Information on active accounts is retained as required for account management. Even after an account is closed or deactivated, information relating to financial transactions and identity verification may be kept for a set period to meet applicable legal requirements. Once that period has passed, the information is securely deleted or irreversibly anonymised.

Your Rights

Every user registered with ok baj has specific rights regarding their own information:

8.1 Right to Access and Correct Information

You may at any time request to view the information stored in your account and to correct any inaccurate information. Contact the ok baj customer support team to make this request.

8.2 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal or regulatory obligations.

8.3 Right to Object to Processing

You may withdraw your consent to marketing communications at any time. This decision will not affect the lawfulness of any prior processing.

To exercise your rights or for any information-related queries, contact the ok baj support team by email: [email protected]

Responsible Gaming and Data Protection

ok baj believes that data protection and player protection go hand in hand. Information about your gaming behaviour is used solely for service improvement and security purposes.

ok baj follows the responsible gaming guidelines and may take precautionary steps where needed by monitoring users' gaming habits. This monitoring is carried out for the protection of users and is never used to sell or disclose personal information.

Relationship with Other Terms

This privacy policy forms part of ok baj's overall terms of service. For full details, read the terms and conditions page, which sets out in detail the terms for account use, bonus application and other service conditions. Both documents together form the basis of the agreement between ok baj and its users.

If you have difficulty understanding any part of this policy or would like to know more, contact our support team — 24/7 assistance is available in Bengali and English via live chat and email.

Policy Changes and Updates

ok baj reserves the right to change or update this privacy policy as needed. If any significant changes are made, users will be notified by email or via a platform notification.

Continued use of the platform after any changes will be taken as your agreement to the updated policy. You are therefore advised to visit this page regularly.

Contact and Complaints

For any questions, requests or complaints regarding this privacy policy, contact ok baj through the following:

• Live chat: 24/7 support available via the chat icon on the platform
• Email: [email protected]

Our team is able to respond to your queries in Bengali and English. ok baj treats any concern about data protection with the highest priority and works to resolve it promptly.